Telecom and Client Services Knowledgebase

lNon-informational spot illustration of a keyboard with a magnifying glassWelcome to the Telecom & Client Services Knowledgebase. You may enter your search terms in the box above, or view a list of recently publish articles below.

We are adding content regularly to this site, so please check back often.

Content includes tutorials and instructions for common computing tasks at UNH.

 

 

Most Recent Articles

Error message: your password will expire in a negative number of days

When using Outlook 2011 for Mac, you receive an error message telling you that your UNH password will expire in a negative number of days.

Screen capture of the error message

Mac OS X Lion: Known Issues & Compatibility

Last Updated: 2:00PM 07/22/11

This document provides notice of issues between Mac OS Lion and software that is either on the Supported Products list, or that UNH IT is aware is commonly used on campus.

This page will be updated frequently during the rollout period, and contain information on UNH IT recommended solutions when and if those solutions have been tested.

For information on Application not covered in this document, we suggest the following resources:

Moving from CISUNIX to Exchange

There are several things to consider as you move from CISUNIX/Webmail to MS Exchange/Outlook. 

iPhone, iPad and iPod touch: About backups

Summary

iTunes can create backups of settings and certain other information on iPhone and iPod touch.

Products Affected

iPhone, iTunes 8 for Mac, iPod touch, iTunes 9 for Windows, iTunes 8 for Windows, iTunes 7 for Windows, iTunes 9 for Mac, iTunes 7 for Mac

iOS Device Update Instructions

iTunes also has the ability to update your device software. When you begin the process of updating your device, iTunes performs a standard backup* (as mentioned above). To do so, you should:

Chat or Send messages from Outlook Live or OWA

Need to ask a quick question about the e-mail you just received? You
can instant message or chat directly from Outlook Live. Here’s how:

Configuring Exchange to work with Apple Mail

Before you begin: You will need a few things in place before you begin.

Configuring Exchange on your iOS device

 

These instructions are applicable to all current iOS devices, including the iPad, iPhone and iPod touch. Please note that while the appearance of these screens on your particular device may vary slightly depending on model and iOS version, the information here is accurate.

 

Macintosh Clients for Exchange

The current recommended solutions for Exchange account access for UNH Macintosh users are:

1) Outlook Web Access

2) Outlook 2010 in a Windows Virtual Machine, or via Bootcamp.

Additional, but only partially supported or unsupported options include:

Outlook 2011 for Mac

Status: Compatible

Microsoft Exchange 2010 Migration troubleshooting for Clients

UNH IT is now moving to Microsoft Exchange 2010. Exchange users are being migrated to the new servers in small groups, allowing UNH IT to monitor any feedback related to the change. If you have any observations, questions or concerns, please call the IT Help Desk at 862-4242 or submit an inquiry online at it.unh.edu/questions.

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